Featrix, Inc. (“Featrix”) holds security and the privacy of personal information paramount. Featrix commits itself and its reputation as an information security company to protecting personal information.
Featrix complies with United States federal, state and EU/GDPR personal identification and information privacy laws, which relate to the transparency, accountability, collection and use of personal information gathered through our cloud offering and on-premises solution. This Featrix Privacy Policy describes our methods for collecting personal data and use of the information we collect through our cloud offering interfaces. For questions regarding the Featrix Privacy Policy and practices, please contact us at
Featrix meets or exceeds the U.S. Department of Commerce's Fair Information Practices for information privacy and data protection. With regard to the use and retention of personal information, Featrix adheres to the strictest United States and EU conditions and recommendations for data collection, transfer, distribution, access, publication, integrity, security and notifications.
Access to password protected and secure areas of our cloud service are restricted to authorized personnel. All data transmitted through Featrix’s system is encrypted in transit and at rest.
Featrix may block access to our cloud service without notice when security breaches are suspected or malicious actions detected. When this happens, the server's Internet Service Provider will be notified of the server's IP address along with the activities time and duration of occurrence.
Privacy Statement
The Privacy Policy helps customers, prospects and business professionals understand Featrix’s collection and use personally identifiable information.
Featrix collects and retains personal information only when our customers voluntarily provide it as part of the requirement for using our cloud-based offering. Featrix collects first and last names and email addresses of customer employees, contractors, and customers as part of our service.
Information Use
Featrix does not share, sell, rent, or trade personal information with third parties.
Featrix retains personal information in its system for as long as needed. Featrix may disclose personal information in response to legal requests and comply with legal processes. Featrix may use personal information to: protect and defend the corporation's physical and intellectual property; take action against threats to personal safety; report service and software license agreement violations, and as required to comply with any US or international laws.
For a Featrix support request, customer data loads onto Featrix servers. Featrix does not share or distribute customer information except as stipulated in the contractual agreement between the Featrix and our customers as required by law. Customers should refer to their Featrix Software License Agreement for details.
When updates are made to the Privacy Policy regarding the use of personal information, Featrix will post announcements on their website prior to the change going into effect.
To request removal of your personal information from the Featrix cloud-based offering, contact your Featrix representative or submit a request via email. Featrix may not be able to fulfill all requests but will use best efforts to work with any individual that has had their information provided to Featrix via a customer agreement with Featrix. When Featrix is unable to remove personal information, you will be notified.
Privacy Policy Changes
Featrix may update its Privacy Policy. Featrix reserves the right to modify this statement at any time and will post updates on our website at https://featrix.ai. When personal information is collected, it is governed by the policy in effect at the time. Before changes are made to our Privacy Policy, Featrix will post a notification announcement on our website. Use of Featrix materials following a Privacy Policy update represents your agreement with the change.
Changing Personal Information and Opt-Out
To request removal of your personal information from the Featrix cloud-based offering contact mitch@featrix.ai
For questions regarding the Featrix Privacy Policy, send email to mitch@featrix.ai